Refund policy

Refunds are only available if there is an issue with;

Returns, Reprints and Refunds (3PF)

Celtic WolfWear will not reprint or refund in the following scenarios:
a. Delivery not possible due to invalid Purchaser address
b. Incorrect personalisation options within an Order
c. Change or cancellation of order after they have been sent to production
Celtic WolfWear will reprint orders at no cost, subject to photo evidence, in the following scenarios:
a. Wrong Size, Colour or Product received
b. Incorrect design printed
c. Poor quality print
d. Damaged product e.g. cracks, splits, holes
A reprint request will be acknowledged Monday – Friday and sent for prioritised production (next working day) once approved
Celtic WolfWear will refund an order in the following scenarios:
a. Production has not completed (Fulfilled) after 7 business days of excepting the order (Processing)
b. A reprint is not possible for supply chain reasons e.g. item is now out of stock and a suitable alternative is not available
c. Standard or Express delivery is shown as lost in transit within the carrier tracking link
d. Standard or Express delivery has failed to arrive 5 business days after its estimated delivery date

The item - such as a tear on a t-shirt, or a mug being broken in transit. Or the wrong size being sent by the printer. (this does not cover selecting the wrong size)
The print - the design is not the design they chose, or there is a misprint.
Shipping - the item has not arrived, or has been lost in transit.
Customer deciding they don't like the item any more, or wanting to make changes that deviate from the original purchase are not covered.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@celticwolfwear.com. Please note that returns will need to be sent to the following address: 26 The Arches, Kennedy Pk, Bessbrook, Newry, Co. Down BT357FA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@celticwolfwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@celticwolfwear.com.

RETURNS POLICY — EU withdrawal clause

EU Right of Withdrawal — Refund & Returns Policy

Your right to cancel (EU customers)

If you are based in the European Union, you have the right to cancel your order within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right to cancel, you must inform us of your decision before the 14-day period expires. You can do this by:

Submitting a return or cancellation request through your customer account
Emailing us at sales@celticwolfwear.com

Returning your items

Once you have notified us of your cancellation, you must return the items to us without undue delay and no later than 14 days after notifying us. Items must be returned in their original condition, unworn and unwashed.

[Include your return shipping instructions here — e.g. who pays, how to send]

Refunds

We will refund you no later than 14 days from the day we receive the returned goods. Refunds will be issued to your original payment method.

Exceptions

The right of withdrawal does not apply to:

Personalised or custom-made items
Sealed goods which are not suitable for return due to health or hygiene reasons, if unsealed after delivery