Refund policy
Refund Policy
30-day returns
We accept returns of defective and non-defective products by mail.
Contact us at sales@celticwolfwear.com within 30 calendar days of delivery. Items must be unworn, unused, unwashed and returned with their original tags and packaging. Please include your order number or other proof of purchase.
Contact us before returning an item so we can provide the correct return address and instructions.
Change of mind or incorrect size
Customers are responsible for return-postage costs when returning an item because of a change of mind, incorrect size, colour choice or other personal preference.
We recommend using a tracked postal service. Original postage is non-refundable except where applicable consumer law requires the standard delivery charge to be refunded.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, misprinted or different from what you ordered.
Celtic Wolfwear will cover reasonable return-postage costs for confirmed damaged, defective or incorrect items. Depending on the circumstances, we will provide a replacement, repair or refund in accordance with your statutory rights.
Exchanges
We do not offer direct exchanges for change-of-mind, size, colour or style requests. Return the eligible item for a refund and place a new order for the preferred item.
This does not limit any statutory right to a repair or replacement where goods are faulty.
Personalised products
Products personalised or customised using customer-supplied names, numbers or other details cannot be returned because of a change of mind or incorrect size.
We will still provide an appropriate remedy if a personalised product is damaged, defective, misprinted or does not match the order.
Restocking fees
We do not charge restocking fees.
Refunds
We will notify you after receiving and inspecting your return.
Approved refunds will be issued to the original payment method within 10 business days, or sooner where applicable law requires. Your bank or card provider may require additional time to display the refund.
Please contact sales@celticwolfwear.com if an approved refund has not appeared after 10 business days.
UK cancellation rights
UK customers have the statutory right to tell us they wish to cancel most online orders within 14 days after delivery and then have a further 14 days to return the goods.
Our 30-day returns policy provides additional time and does not replace or restrict your statutory consumer rights. Mandatory consumer rights in other countries also remain unaffected.
RETURNS POLICY — EU withdrawal clause
EU Right of Withdrawal — Refund & Returns Policy
Your right to cancel (EU customers)
If you are based in the European Union, you have the right to cancel your order within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right to cancel, you must inform us of your decision before the 14-day period expires. You can do this by:
- Submitting a return or cancellation request through your customer account
- Emailing us at sales@celticwolfwear.com
Returning your items
Once you have notified us of your cancellation, you must return the items to us without undue delay and no later than 14 days after notifying us. Items must be returned in their original condition, unworn and unwashed.
[Include your return shipping instructions here — e.g. who pays, how to send]
Refunds
We will refund you no later than 14 days from the day we receive the returned goods. Refunds will be issued to your original payment method.
Exceptions
The right of withdrawal does not apply to:
- Personalised or custom-made items
- Sealed goods which are not suitable for return due to health or hygiene reasons, if unsealed after delivery
EU Right of Withdrawal — Refund & Returns Policy
Your right to cancel (EU customers)
If you are based in the European Union, you have the right to cancel your order within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right to cancel, you must inform us of your decision before the 14-day period expires. You can do this by:
- Submitting a return or cancellation request through your customer account
- Emailing us at sales@celticwolfwear.com
Returning your items
Once you have notified us of your cancellation, you must return the items to us without undue delay and no later than 14 days after notifying us. Items must be returned in their original condition, unworn and unwashed.
[Include your return shipping instructions here — e.g. who pays, how to send]
Refunds
We will refund you no later than 14 days from the day we receive the returned goods. Refunds will be issued to your original payment method.
Exceptions
The right of withdrawal does not apply to:
- Personalised or custom-made items
- Sealed goods which are not suitable for return due to health or hygiene reasons, if unsealed after delivery